{"id":441,"date":"2020-05-04T16:52:14","date_gmt":"2020-05-04T16:52:14","guid":{"rendered":"http:\/\/sanberquimica.com\/quimica\/?p=441"},"modified":"2020-11-30T16:11:46","modified_gmt":"2020-11-30T16:11:46","slug":"boletin-19-el-concepto-de-calidad","status":"publish","type":"post","link":"https:\/\/sanber.com.mx\/quimicos\/boletin-19-el-concepto-de-calidad\/","title":{"rendered":"BOLET\u00cdN 19 &#8211; EL CONCEPTO DE CALIDAD"},"content":{"rendered":"<p><a href=\"http:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/BOLETIN-19-EL-CONCEPTO-DE-CALIDAD.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-518 aligncenter\" src=\"http:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19-229x300.jpg\" alt=\"\" width=\"334\" height=\"438\" srcset=\"https:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19-200x262.jpg 200w, https:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19-229x300.jpg 229w, https:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19-400x523.jpg 400w, https:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19-500x654.jpg 500w, https:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/boletin19.jpg 591w\" sizes=\"auto, (max-width: 334px) 100vw, 334px\" \/><\/a><\/p>\n<p>La calidad de un producto o servicio es la percepci\u00f3n que el cliente tiene del mismo, es una fijaci\u00f3n mental del consumidor que asume conformidad con dicho producto o servicio y la capacidad del mismo para satisfacer sus necesidades. Por lo tanto, debe definirse en el contexto que se est\u00e9 considerando, por ejemplo, la calidad del servicio postal. Una visi\u00f3n actual del concepto de calidad indica que calidad es entregar al cliente no lo que quiere, sino lo que nunca se hab\u00eda imaginado que quer\u00eda y que una vez que lo obtenga, se de cuenta que era lo que siempre hab\u00eda querido.<\/p>\n<div class=\"fusion-button-wrapper fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#ffffff;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#ffffff;}.fusion-button.button-1 {border-color:#ffffff;border-radius:0px;}.fusion-button.button-1{background: #65bc7b;\n\t\t\t\t\t\t\tbackground-image: -webkit-gradient( linear, left bottom, left top, from( #6eb369 ), to( #65bc7b ) );\n\t\t\t\t\t\t\tbackground-image: -webkit-linear-gradient( bottom, #6eb369, #65bc7b );\n\t\t\t\t\t\t\tbackground-image:   -moz-linear-gradient( bottom, #6eb369, #65bc7b );\n\t\t\t\t\t\t\tbackground-image:     -o-linear-gradient( bottom, #6eb369, #65bc7b );\n\t\t\t\t\t\t\tbackground-image: linear-gradient( to top, #6eb369, #65bc7b );}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #6eb369;\n\t\t\t\t\t\t\tbackground-image: -webkit-gradient( linear, left bottom, left top, from( #65bc7b ), to( #6eb369 ) );\n\t\t\t\t\t\t\tbackground-image: -webkit-linear-gradient( bottom, #65bc7b, #6eb369 );\n\t\t\t\t\t\t\tbackground-image:   -moz-linear-gradient( bottom, #65bc7b, #6eb369 );\n\t\t\t\t\t\t\tbackground-image:     -o-linear-gradient( bottom, #65bc7b, #6eb369 );\n\t\t\t\t\t\t\tbackground-image: linear-gradient( to top, #65bc7b, #6eb369 );}<\/style><a class=\"fusion-button button-flat button-large button-custom button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ver bolet\u00edn No.19\" href=\"http:\/\/sanber.com.mx\/quimicos\/wp-content\/uploads\/2020\/05\/BOLETIN-19-EL-CONCEPTO-DE-CALIDAD.pdf\"><span class=\"fusion-button-text\">VER BOLET\u00cdN<\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>La calidad de un producto o servicio es la percepci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[439],"tags":[],"class_list":["post-441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boletines-es"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - 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